Shipping policy

📦 SHIPPING & RETURNS – VIGX PROJECT

Last updated: March 20, 2026

🔄 How to request a return

To request a return, please complete the dedicated form by accessing the page below:

After submitting your request, we will get back to you as soon as possible with the necessary steps for returning the product.

📦 Shipping

Orders are delivered via standard courier service, directly to the address provided by the customer.

Delivery time may vary depending on location, but products typically arrive within 2–5 business days after order confirmation.

After placing your order, you will be contacted for confirmation, and then receive delivery details.

💰 Shipping Cost

The shipping cost is displayed during checkout.

In certain cases, shipping may be free depending on ongoing offers or promotions.

🔄 Return Policy

We accept returns within 15 days of receiving the order.

To be eligible for a return, the product must:

- be in its original packaging

- be complete (all accessories included)

- show no signs of wear

- may be tested, but not used repeatedly

📩 How to request a return

To request a return, please complete the return form available on the website. If you need additional assistance, you can also contact us via email at:

📧 vigxproject@gmail.com

You will receive all the necessary instructions for sending the product back.

📍 Return Address

Aleea Matei Basarab, no. 1

Alexandria, Teleorman, Romania

🚚 Return Shipping Cost

The cost of return shipping is covered by the customer, except in cases where the product has defects or delivery errors.

⚠️ Non-returnable Products

The following products will not be accepted for return:

- products showing signs of use or damage

- products not returned in their original packaging

- incomplete products

📞 Customer Support

For any questions regarding shipping or returns: